Returns & Exchanges

At Sorry State Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on defective or unopened items. If your vinyl arrives damaged or is not what you expected, we are committed to making it right through a refund or exchange.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue to initiate the return process.

2

Prepare Your Package

Carefully pack the item in its original mailer or a sturdy equivalent to ensure the vinyl or merchandise is protected during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once we receive and inspect your return, we will process your full refund to the original payment method or ship out your replacement item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing